Employees can only give answers they know about, and a general battery issue was denied by Apple. That they didn't tell their own employees does not clear Apple

Employees can only give answers they know about, and a general battery issue was denied by Apple. That they didn't tell their own employees does not clear Apple from misleading their customers. Aside, I'm pretty sure that Apple Stores do care about margin, and so do employees that identify with their business or are encouraged by their managers, but I am not accusing them (the employees) of anything.