New York Times makes you talk to an agent to cancel, and of course, when I want to cancel, I had to wait in a queue to get someone on either Chat or Phone. Comp

New York Times makes you talk to an agent to cancel, and of course, when I want to cancel, I had to wait in a queue to get someone on either Chat or Phone. Completely absurd and unacceptable. And naturally, when I got through, their chat system hadn't even provide my account information to the agent. I've felt inclined to resubscribe a couple times when hitting their paywall, but remembering their consumer-hostile cancellation process has stopped me. I don't mind paying for things, but you need to treat your customers right.