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Apple has had a battery replacement option for quite a few years. Apple Store employees don't work on commission, so a customer coming in with a battery problem

by donarb 7y ago

Apple has had a battery replacement option for quite a few years. Apple Store employees don't work on commission, so a customer coming in with a battery problem would most likely be offered the battery replacement option before being sold a new phone.

yyyk 7y ago
Employees can only give answers they know about, and a general battery issue was denied by Apple. That they didn't tell their own employees does not clear Apple from misleading their customers. Aside, I'm pretty sure that Apple Stores do care about margin, and so do employees that identify with their business or are encouraged by their managers, but I am not accusing them (the employees) of anything.