It's probably true that this was more an image problem than an actual misdeed, but the outcry was symptomatic of consumers' deep mistrust of tech companies' int

It's probably true that this was more an image problem than an actual misdeed, but the outcry was symptomatic of consumers' deep mistrust of tech companies' intentions. Some of that is because, to most people, a computing device is a black box, but some of it is because they've been burned before.