It's certainly a two-way street. I think anyone would agree that trolls deserve anything but dilly-dallying, but trolls don't belong to the newbies and casuals

It's certainly a two-way street. I think anyone would agree that trolls deserve anything but dilly-dallying, but trolls don't belong to the newbies and casuals I'm concerned with. You putting the term unfriendly in quotes, and implying that you are subjected to having to "put up" with people, just reinforces my opinion that the problems I've described are indeed normalized.