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The praise here is over the top. Poshmark is a peer-to-peer clothing marketplace – think eBay, but focused mostly on used or one-off pieces of clothing. Poshma

The praise here is over the top. Poshmark is a peer-to-peer clothing marketplace – think eBay, but focused mostly on used or one-off pieces of clothing. Poshmark has incredible potential given the huge amount of quality clothing inventory, but in my opinion their product and marketing optimize for all the wrong things and make it hard to actually buy things. What I want from Poshmark is to find and buy clothes I like that fit me. That's it. What I get from Poshmark: - They ignore "My Sizes" and show me a feed of women's clothes and incorrect sizes every time I login. I cannot understand how this is still a problem. Why would I buy clothes that are not in my size? - No way to filter out "One Size" items. Good luck finding your size when shopping a brand that has accessories; you'll be drowning in watches, ties and hats - Constant notifications for some type of event. Example: 'pm_editor has invited you to "Street Style Chic Party" Today at 7:00 PM' – I get multiple of these daily. I don't want to join a party, I just want to find clothes that fit on my own time and buy them. - No way to set notifications when items that match my criteria are listed - Constant promotional emails that are not relevant to me. Example: "Login to to get discounted shipping on your active offers, 4 hours only!" – when I have no active offers. - Until recently, comments on items (e.g. questions and answers between buyer and seller) did not trigger notifications. So sellers would have no idea that potential buyers were asking questions on their items. I skipped many purchases because I couldn't confirm an important detail - No option for returns. If I'm buying high-end used clothing, I want the ability to return it if it doesn't fit as expected. I'm happy to pay for return shipping, I just don't want to be stuck with something. I've skipped many many purchases because it was too expensive to commit to without trying it on. - Disempowered support team. Each time I raise an issue with support, I get the sense they are measured entirely on how little they escalate to teams that can actually change things. In summary: Poshmark has an incredible inventory of quality used clothing, but they focus on all sorts of features and activities that don't do anything to help me find and buy more items in their marketplace.

dawnerd 7y ago
I signed up thinking it would be A good idea to diversify outside of eBay. The barrage of notification spam made me uninstall right away.
JimboOmega 7y ago
(Disclaimer: Former Employee) As I mentioned in another comment this is probably PR fluffery for the IPO that should eventually happen[0]. I don't know when that IPO might happen and I really, really wish I did :) I'll also add that a lot of your complaints have been around for a while. I personally always disliked parties (and I know I wasn't the only person in Poshmark who disliked them, both in and outside of eng). Overhauling My Size was one of those "we really need to do it but it's a huge engineering commitment nobody wants to make" type of situations. Returns, BTW, don't really fit the business model, unfortunately. Poshmark definitely has flaws, but it's impressive how much it has succeeded in spite of them. Not the least of which is that the space is pretty crowded; there's depop, mecari, TheRealReal, ThredUp, etc, etc. Never mind EBay! But something is working right to get the kind of user base they have. And a lot of people are ferociously loyal to it. [0]: https://news.crunchbase.com/news/fashion-resale-marketplace-poshmark-reportedly-eyeing-ipo/ https://news.crunchbase.com/news/fashion-resale-marketplace-...
psadri 7y ago
Question: would you use a service that perfectly replicated your existing well fitting clothing? I have this problem — I occasionally find a pair of jeans, shirts etc that fit me really well. Then I can’t buy them again because the brand no longer makes them. I wish I could just get more copies made once in a while. Perhaps with different fabrics...
- reeddavid 7y ago
  I've seen services that "clone" your favorite jeans. But it's incredibly expensive to make one-off jeans. The last time I bought jeans I picked up 7 identically-cut pairs at once in a few different washes and colors, for exactly the reason you describe. I've done the same with shirts (even in the same color, just to get double the longevity for that particular style). What would be more helpful would be true measurements for each piece. For example, very few pants list the leg opening measurement, which is a crucial sizing clue.
  - JimboOmega 7y ago
    I rather strongly try to avoid doing that sort of thing. I have a habit of having an outfit that works very well for some specific context and buying something similar to it repeatedly. But outside of things I wear to work every day, I don't really need that many context-specific outfits. I don't need 7 dresses that are perfect for summer weddings (even if they're cute). I don't need 7 things to wear to the holiday party. I don't need 7 outfits to wear to the gym - even if they're sometimes athleisure. Quite often I very directly say to myself, "no, I can't get this, I already have it" - even if the thing I have is its functional equivalent, and not a duplicate. There's no value to having two perfect things to wear to the same event. There are a tiny handful of mainstays I'd be happy with 20 perfect copies of (socks, mainly). Otherwise I'm trying to match the context and venue, and assuming that is unforeseen, I need a diverse closet to match. To take your example, why not just get 2 or 3 and run them into the ground? I feel like even worn every other day jeans should last several years... and how many venues do you really wear jeans to?
reeddavid 7y ago
Ha, in the time since I posted the parent comment, I got a typical email from Poshmark: Subject: 'Score DISCOUNTS on your likes TODAY' Email says "These discounts won’t last long, so snag items before they’re gone." Call to Action (big button): 'View Offers Now' Result: Takes me to poshmark.com/offer/my_offers and says "No active offers". They must be sending millions of these irrelevant emails to their members.

dawnerd 7y ago

I signed up thinking it would be A good idea to diversify outside of eBay. The barrage of notification spam made me uninstall right away.

JimboOmega 7y ago

(Disclaimer: Former Employee) As I mentioned in another comment this is probably PR fluffery for the IPO that should eventually happen[0]. I don't know when that IPO might happen and I really, really wish I did :) I'll also add that a lot of your complaints have been around for a while. I personally always disliked parties (and I know I wasn't the only person in Poshmark who disliked them, both in and outside of eng). Overhauling My Size was one of those "we really need to do it but it's a huge engineering commitment nobody wants to make" type of situations. Returns, BTW, don't really fit the business model, unfortunately. Poshmark definitely has flaws, but it's impressive how much it has succeeded in spite of them. Not the least of which is that the space is pretty crowded; there's depop, mecari, TheRealReal, ThredUp, etc, etc. Never mind EBay! But something is working right to get the kind of user base they have. And a lot of people are ferociously loyal to it. [0]: https://news.crunchbase.com/news/fashion-resale-marketplace-poshmark-reportedly-eyeing-ipo/ https://news.crunchbase.com/news/fashion-resale-marketplace-...

psadri 7y ago

Question: would you use a service that perfectly replicated your existing well fitting clothing? I have this problem — I occasionally find a pair of jeans, shirts etc that fit me really well. Then I can’t buy them again because the brand no longer makes them. I wish I could just get more copies made once in a while. Perhaps with different fabrics...

reeddavid 7y ago
I've seen services that "clone" your favorite jeans. But it's incredibly expensive to make one-off jeans. The last time I bought jeans I picked up 7 identically-cut pairs at once in a few different washes and colors, for exactly the reason you describe. I've done the same with shirts (even in the same color, just to get double the longevity for that particular style). What would be more helpful would be true measurements for each piece. For example, very few pants list the leg opening measurement, which is a crucial sizing clue.
- JimboOmega 7y ago
  I rather strongly try to avoid doing that sort of thing. I have a habit of having an outfit that works very well for some specific context and buying something similar to it repeatedly. But outside of things I wear to work every day, I don't really need that many context-specific outfits. I don't need 7 dresses that are perfect for summer weddings (even if they're cute). I don't need 7 things to wear to the holiday party. I don't need 7 outfits to wear to the gym - even if they're sometimes athleisure. Quite often I very directly say to myself, "no, I can't get this, I already have it" - even if the thing I have is its functional equivalent, and not a duplicate. There's no value to having two perfect things to wear to the same event. There are a tiny handful of mainstays I'd be happy with 20 perfect copies of (socks, mainly). Otherwise I'm trying to match the context and venue, and assuming that is unforeseen, I need a diverse closet to match. To take your example, why not just get 2 or 3 and run them into the ground? I feel like even worn every other day jeans should last several years... and how many venues do you really wear jeans to?

reeddavid 7y ago

Ha, in the time since I posted the parent comment, I got a typical email from Poshmark: Subject: 'Score DISCOUNTS on your likes TODAY' Email says "These discounts won’t last long, so snag items before they’re gone." Call to Action (big button): 'View Offers Now' Result: Takes me to poshmark.com/offer/my_offers and says "No active offers". They must be sending millions of these irrelevant emails to their members.