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Call center people are being cut out at both ends: 1. The type of people that would rather call than use an app are getting older and will eventually stop call
by mocha_nate 7y ago
Call center people are being cut out at both ends:
1. The type of people that would rather call than use an app are getting older and will eventually stop calling
2. The type of problems automation can solve is removing the need for a live person.