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Especially if they save enough in personnel costs to cover the shrink. Maybe throw in some CCTV to catch egregious offenders.
by dontbenebby 7y ago
Especially if they save enough in personnel costs to cover the shrink. Maybe throw in some CCTV to catch egregious offenders.
- chongli 7y agoCCTV seems like a bad move. It creates an adversarial relationship to the customers. For a small business, it would be better to cultivate goodwill and rely on community norms to police offenders. People aren't likely to repeatedly steal from an honours system cafe if there are regular customers witnessing them.
- tylerhou 7y agoBut how do you distinguish between someone stealing versus someone leaving and paying through the app in their car?
- chongli 7y agoThat no longer falls under the purview of the small, independent cafe on the honours system. I'd say, in a cafe, besides cash you could have a touchscreen to key in your order and tap your phone to pay. The walk in walk out Amazon model is not an honours system, it's a technological policing model.