>allow call-center employees in third-world countries to pretend (even sometimes though elaborate lying) that they are located in the same country as you. I ha

>allow call-center employees in third-world countries to pretend (even sometimes though elaborate lying) that they are located in the same country as you. I have a friend who worked at a call centre located in asia for an American company. They were threatened with termination if customers heard them speaking in their native language and the training for the job consisted mostly of faking an American way of speaking as much as possible.