You are reading this for entertainment and perhaps to learn but my point wasn't that it wasn't potentially interesting but more the actual business purpose of d

You are reading this for entertainment and perhaps to learn but my point wasn't that it wasn't potentially interesting but more the actual business purpose of doing this. One again using an example of lost luggage I don't really care (other than an interesting story) why my luggage was lost I just don't want it to happen and an airline writing a detailed story doesn't give me any more confidence they won't have a different problem happen again. If anything it maybe even opens up the door if something I read seems that it could have been avoided (whereby if they say nothing I might not know that it could).