6 ms·
Agreed. Blaming the restaurants is an absolutely horrendous political play. They don't need GrubHub. There are many other operators that fill a similar niche.
by JMTQp8lwXL 7y ago
Agreed. Blaming the restaurants is an absolutely horrendous political play. They don't need GrubHub. There are many other operators that fill a similar niche.
Accepting responsibility for the communication error (if we can call it that) is the best way to keep a positive sentiment with restaurant owners.
Blaming the restaurant owners sends a message here -- GrubHub feels they have the upper hand by pointing to the legal language. B2B relationships are not ultimately defined by paperwork, unless grave disputes arise. The relationship is fundamentally is maintaining a good rapport.
- shay_ker 7y agoI mostly agree w/ you! > They don't need GrubHub This part I disagree :-) A lot of restaurants depend on GrubHub for their livelihoods.
- JMTQp8lwXL 7y agoIf you have a really good product, you'd probably survive without GrubHub. But yes, with the advent of these apps (and the decline of going-to-eat-at-the-restaurant experience), we are seeing the commoditization of what's for dinner. It's a tough place to be, with thin margins. But there still are other platforms.
- shay_ker 7y agoc'est la vie