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When I changed my password there, not too long ago, it was worse. The "change password" page (I later discovered) silently cropped the long random password I p
by ken 7y ago
When I changed my password there, not too long ago, it was worse. The "change password" page (I later discovered) silently cropped the long random password I pasted, while the "log in" page required the saved (truncated) password exactly. I don't know how they expected anyone to figure that out.
I suspect the answer to your question is that what we know as "Paypal.com" is a collection of 57 different legacy systems that were hacked together over a period of 20 years. It's not that a designer sat down one day and spec'd out the design we see. It's more like it used to be much worse, and then they fixed 173 bugs (sometimes is an overly conservative way), and we're seeing the result of that.
Unless a software team is very careful, what the users see is software archaeology, not UX design.
- Marsymars 7y agoThis is true. For a good example, look at the process if you want to purchase something in a foreign currency on Paypal without Paypal taking an extra ~3.5% cut: https://www.gamedealscanada.com/2018/06/27/changing-paypals-default-currency-conversion-option/ https://www.gamedealscanada.com/2018/06/27/changing-paypals-...
- epicalex 7y ago>When I changed my password there, not too long ago, it was worse. The "change password" page (I later discovered) silently cropped the long random password I pasted, while the "log in" page required the saved (truncated) password exactly. I don't know how they expected anyone to figure that out The British Airways site does exactly the same thing, took me about 5 attempts at resetting my password before I realised what was going on...