For outsourcing like this to work you have to be very explicit about what it is you want and expect and then you need to check regularly that is what you are ge

For outsourcing like this to work you have to be very explicit about what it is you want and expect and then you need to check regularly that is what you are getting. I saw one app that was meant to be a three tier web app - it was two tier so when it was delivered the customer complained and a proxy tier was hacked in that only served to slow down the application - they could have just deployed a service onto the app boxes that did nothing and it would have been better.