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This was the case with my 2015 MacBook a couple of years ago. The “geniuses” were refusing to fix the keyboard free of charge until they realized I was aware of
by pooya13 7y ago
This was the case with my 2015 MacBook a couple of years ago. The “geniuses” were refusing to fix the keyboard free of charge until they realized I was aware of the law suite and their attitude suddenly changed to “we will fix it for free because we have a great customer support”. I garantee there are people who didn’t know better and paid for it. And I highly doubt that “it’s a small percentage of the customers” affected as that page claims.
- bradknowles 7y agoWhen you have millions of customers, even a "small percentage" is still a pretty large number.
- ericmcer 7y agoI don't understand why the workers would do that. There is no incentive for them to get you to pay for it. I worked retail for 8ish years and I was usually as good to the customer as my company would allow. It would be bizarre for me to try to hoodwink a customer out of a free repair I am authorized to provide, because I felt some bizarre loyalty to my corporation.
- pooya13 7y agoI suspect that it was because at that stage Apple was still in denial about the issue.