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On a related note, has anyone else had issues with the iPad Smart Keyboard after 15+ months? Bought mine for the 10.5 iPad Pro and at some point I started gett

by skue 7y ago

On a related note, has anyone else had issues with the iPad Smart Keyboard after 15+ months? Bought mine for the 10.5 iPad Pro and at some point I started getting Accessory Not Recognized messages, then it would stop working unless I removed and reattached it, then it finally died entirely. There are reports of similar experiences in the Apple Support Communities and on Reddit, and Apple reportedly created a program to replace some of the keyboards [1]. But when I contacted Apple I was told my keyboard was out of warranty — effectively $180 of electronic waste after just over one year of use. [1] https://iphone.appleinsider.com/articles/17/05/08/apple-offers-free-ipad-pro-smart-keyboard-repairs-in-wake-of-functional-issues https://iphone.appleinsider.com/articles/17/05/08/apple-offe...

derefr 7y ago
Sounds like the trouble with old NES cartridges: corroded contacts. (They sometimes started working when you reseated them enough times, because moving them in and out of the connector was scraping off a little bit of the corrosion.) If that’s the problem, the real solution should be the same: cleaning the keyboard’s contact pads (and maybe the iPad’s contact pads as well) with a q-tip and a bit of isopropyl alcohol.
ericpauley 7y ago
Try taking a pencil eraser (preferably the white high polymer type) and cleaning off the contacts on the back of your iPad. Worked wonders for mine.
chendragon 7y ago
My iPad Pro 12.9 smart keyboard also failed in this way. Fortunately the Apple store replaced it for free (Vancouver BC Canada) saying there was a quality program about these keyboards. Apparently it is not the connector, but the flex cable that connects the iPad that fails.
msisk6 7y ago
I have the previous gen 12.9" iPad Pro and my keyboard has just started giving me the not recognized messages and occasionally not working. It hasn't died completely yet but I'm giving it to my son and he'll mostly just use the pencil doing art stuff so it's not that big a deal personally. Still, it's sad to see so much Apple tech being life-limited due to aging batteries or what not.
wanderfowl 7y ago
Yes, my wife and I have gone through three keyboards among our two iPads. The first two I had to pay to replace, the last one, failing less than 6 months after purchase, Apple replaced themselves. Not been a great experience.

by skue 7y ago

derefr 7y ago

Sounds like the trouble with old NES cartridges: corroded contacts. (They sometimes started working when you reseated them enough times, because moving them in and out of the connector was scraping off a little bit of the corrosion.) If that’s the problem, the real solution should be the same: cleaning the keyboard’s contact pads (and maybe the iPad’s contact pads as well) with a q-tip and a bit of isopropyl alcohol.

ericpauley 7y ago

Try taking a pencil eraser (preferably the white high polymer type) and cleaning off the contacts on the back of your iPad. Worked wonders for mine.

chendragon 7y ago

My iPad Pro 12.9 smart keyboard also failed in this way. Fortunately the Apple store replaced it for free (Vancouver BC Canada) saying there was a quality program about these keyboards. Apparently it is not the connector, but the flex cable that connects the iPad that fails.

msisk6 7y ago

I have the previous gen 12.9" iPad Pro and my keyboard has just started giving me the not recognized messages and occasionally not working. It hasn't died completely yet but I'm giving it to my son and he'll mostly just use the pencil doing art stuff so it's not that big a deal personally. Still, it's sad to see so much Apple tech being life-limited due to aging batteries or what not.

wanderfowl 7y ago

Yes, my wife and I have gone through three keyboards among our two iPads. The first two I had to pay to replace, the last one, failing less than 6 months after purchase, Apple replaced themselves. Not been a great experience.