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Can’t this happen with regular bank accounts too? Cheques and transfers can be reversed or altered long after they’ve entered your account without any approval
by 542458 7y ago
Can’t this happen with regular bank accounts too? Cheques and transfers can be reversed or altered long after they’ve entered your account without any approval from you or even notification to you. Sure the PayPal support process here sucks, but I don’t think they did anything wrong by reversing the transaction.
- daveFNbuck 7y agoThe person writing about this isn't upset that the transaction was reversed. They're upset that the transaction was reversed without notification, and that PayPal is claiming that the transaction was reversed by the account holder and not by PayPal itself. If this happened to me, I would assume that my account had been hacked. There's also the issue of this resulting in the account being suspended. If this was just a normal transaction reversal, they definitely did something wrong for it to result in account suspension.
- 542458 7y agoFor sure, but I've never seen a bank that notifies you when a transaction gets reversed, altered or canceled. It just happens invisibly. IIRC it's actually a feature, in that some companies will open a transaction against your account (for example - a deposit on a rental), and then cancel/alter it if the funds aren't needed. That part of the story is 100% normal for big financial institutions in my experience. And yeah, PayPal support is legendary in just how incompetent it is - I won't deny that. But it seems like the author was originally upset about something that is a normal part of banking.
- daveFNbuck 7y agoThis feature doesn't really make sense if you combine it with PayPal's aggressive notifications about the original transaction. If I'm being notified about a relatively large transaction, I should also be notified if it's changed or canceled.