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The goal of their diagnostics is to a.) upsell/make you pay up for "repairs" you may or may not need b.) avoid doing work under warranty Same shit for car deal
by delfinom 7y ago
The goal of their diagnostics is to
a.) upsell/make you pay up for "repairs" you may or may not need
b.) avoid doing work under warranty
Same shit for car dealers and other places involving consumer goods.
This all driven by corporate setting quotas for employees to meet (knowing full well they can't be met unless certain non-spoken shortcuts are taken...).
- dpkonofa 7y agoNo it's not. The diagnostics are just basic, front-level diagnostics that they do for all machines to check off a few boxes. It's unfortunate when you're in the small percentage of people that have an uncommon problem but their current diagnostic system lets them accommodate and repair 99% of the issues people come in for quickly with 1st tier repair staff. It's not ideal but they're not trying to screw you over. Apple has some of the best and most highly rated support in the industry.