Declining to tell someone something is not the same as lying to them. And declining to tell the customer "I am HIV positive" is not the same as declining to te

Declining to tell someone something is not the same as lying to them. And declining to tell the customer "I am HIV positive" is not the same as declining to tell them impersonal information. You may or may not be aware but there are companies that actively instruct their international call center personnel to tell customers "My name is Sally and I live in Fort Worth Texas, right near you" when none of that is true.