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Companies like Dell and Lenovo just ships fault element if it's possible to replace it yourself and in many cases it is possible to replace keyboard without to

Companies like Dell and Lenovo just ships fault element if it's possible to replace it yourself and in many cases it is possible to replace keyboard without to much hustle. Not to mention their on premise warranty which usually cost somewhere around AppleCare plan. If I am working on a hardware, 9 hours a day 5,6 or even 7 days a week I don't have time to sit in Apple store for hours. Even worst, in country where I am currently there is no Apple stores, period and that's in the middle of Europe not some remote island somewhere on Pacific. Here there are only third party services accredited by Apple to do fixed and they always say "14 working days for fix" which is unacceptable.

t3rabytes 7y ago
They do that if you paid for the premium warranty options, it's not included by default -- it's typically depot service for everything by default.
- 8draco8 7y ago
  Yeah and premium warranty option from Apple aka AppleCare doesn't change anything apart from longer support and some discounts on parts. Time of service stays the same. For the cost comparable to AppleCare I can have premium service package from Lenovo with on premise service.
- jasonlotito 7y ago
  I paid for premium service from Dell (Alienware actually, but they were owned by Dell by then), which was around the same price as AppleCare. Someone came out to my house the next day and fixed the computer on the spot, replacing a part. This was for a part that failed because I was stupid and didn't have the computer plugged into a surge protector. After that, setting up an appointment, going to an Apple Store, waiting in the sea of people, and having to send in my computer, only to have to come back to the store later isn't exceptional in the slightest.
spronkey 7y ago
Both Dell and Lenovo are getting worse when it comes to easy repair though. Newer Thinkpads have been nightmareish for keyboard replacements.

t3rabytes 7y ago

They do that if you paid for the premium warranty options, it's not included by default -- it's typically depot service for everything by default.

8draco8 7y ago
Yeah and premium warranty option from Apple aka AppleCare doesn't change anything apart from longer support and some discounts on parts. Time of service stays the same. For the cost comparable to AppleCare I can have premium service package from Lenovo with on premise service.
jasonlotito 7y ago
I paid for premium service from Dell (Alienware actually, but they were owned by Dell by then), which was around the same price as AppleCare. Someone came out to my house the next day and fixed the computer on the spot, replacing a part. This was for a part that failed because I was stupid and didn't have the computer plugged into a surge protector. After that, setting up an appointment, going to an Apple Store, waiting in the sea of people, and having to send in my computer, only to have to come back to the store later isn't exceptional in the slightest.

spronkey 7y ago

Both Dell and Lenovo are getting worse when it comes to easy repair though. Newer Thinkpads have been nightmareish for keyboard replacements.