>It took almost forever to get them to figure out that I was not asking for a refund. I was asking for somebody to explain what happened, apologize, and take st

>It took almost forever to get them to figure out that I was not asking for a refund. I was asking for somebody to explain what happened, apologize, and take steps for it not to happen again. This is not the payment processors job, this is the merchants job. Instead of PayPal you could just as well have contacted Visa/MC/Whoever or your issuing bank, they wouldn't have been able to do much for you either. E: Yeah, I guess I misinterpreted the parent.