Paypal may, under good circumstances, fix problems they have themselves caused. However, the concept of explaining to a customer why they did something is utte

Paypal may, under good circumstances, fix problems they have themselves caused. However, the concept of explaining to a customer why they did something is utterly alien to them. This just does not seem to be part of any process they have. It bewilders them to no end if you ask them for an explanation of anything.