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I've had great customer service from Bank of America for the most part. I switched from Washington Mutual to Wells Fargo to Bank of America in search of better
by byoung2 16y ago
I've had great customer service from Bank of America for the most part. I switched from Washington Mutual to Wells Fargo to Bank of America in search of better customer service, and B of A is the best so far. I have 2 personal checking, 1 savings, 1 health savings, 2 credit cards, 1 joint checking, 1 IRA, 1 business checking, and a mortgage through Bank of America, and I wouldn't think of switching.
That said, I've found with any bank the quality of service improves as your balance increases. All of the problems the original poster mentioned go away when your average daily balance is $10k or more. At that point every interaction with a teller is an opportunity to upsell you on CD's, IRA's, wealth management, etc. Plus, they are making enough from investing your money to justify paying someone $20/hour to talk to you.
- dmazin 16y agoActually, I've averaged about $200 at most throughout all my accounts for all the times I've asked BoA for help.
- byoung2 16y agoI think this is what sets BofA apart from the others. When I had bad service at Washington Mutual or Wells Fargo, I had a far lower average daily balance than you (before my business took off, my account balance rarely reached 3 digits). Bank of America was the one bank that treated me with respect even when I was broke, and for that they've earned my business for life.