4 ms·

Oddly, I have always received absolutely excellent customer service from Bank of America, except for the guy who half-threatened me that I was going to ruin my

by dmazin 16y ago

Oddly, I have always received absolutely excellent customer service from Bank of America, except for the guy who half-threatened me that I was going to ruin my life the second I canceled my credit monitoring service. They were very helpful for all my card misplacements as well as the time I had to dispute a charge. However, I do not think their web/ATM interface comes close to others (like Wells Fargo, have you seen that shit? Their ATM UI is beautiful) and I do not support them locking my money from WikiLeaks. I've been looking at Electric Orange and Schwab, both of which are free and have the same APR.

byoung2 16y ago
I've had great customer service from Bank of America for the most part. I switched from Washington Mutual to Wells Fargo to Bank of America in search of better customer service, and B of A is the best so far. I have 2 personal checking, 1 savings, 1 health savings, 2 credit cards, 1 joint checking, 1 IRA, 1 business checking, and a mortgage through Bank of America, and I wouldn't think of switching. That said, I've found with any bank the quality of service improves as your balance increases. All of the problems the original poster mentioned go away when your average daily balance is $10k or more. At that point every interaction with a teller is an opportunity to upsell you on CD's, IRA's, wealth management, etc. Plus, they are making enough from investing your money to justify paying someone $20/hour to talk to you.
- dmazin 16y ago
  Actually, I've averaged about $200 at most throughout all my accounts for all the times I've asked BoA for help.
  - byoung2 16y ago
    I think this is what sets BofA apart from the others. When I had bad service at Washington Mutual or Wells Fargo, I had a far lower average daily balance than you (before my business took off, my account balance rarely reached 3 digits). Bank of America was the one bank that treated me with respect even when I was broke, and for that they've earned my business for life.

by dmazin 16y ago

byoung2 16y ago

I've had great customer service from Bank of America for the most part. I switched from Washington Mutual to Wells Fargo to Bank of America in search of better customer service, and B of A is the best so far. I have 2 personal checking, 1 savings, 1 health savings, 2 credit cards, 1 joint checking, 1 IRA, 1 business checking, and a mortgage through Bank of America, and I wouldn't think of switching. That said, I've found with any bank the quality of service improves as your balance increases. All of the problems the original poster mentioned go away when your average daily balance is $10k or more. At that point every interaction with a teller is an opportunity to upsell you on CD's, IRA's, wealth management, etc. Plus, they are making enough from investing your money to justify paying someone $20/hour to talk to you.

dmazin 16y ago
Actually, I've averaged about $200 at most throughout all my accounts for all the times I've asked BoA for help.
- byoung2 16y ago
  I think this is what sets BofA apart from the others. When I had bad service at Washington Mutual or Wells Fargo, I had a far lower average daily balance than you (before my business took off, my account balance rarely reached 3 digits). Bank of America was the one bank that treated me with respect even when I was broke, and for that they've earned my business for life.