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>The company attributed that to a manufacturing defect, affecting a small number of phones, which it soon fixed. But customers online continued reporting proble
by outime 7y ago
>The company attributed that to a manufacturing defect, affecting a small number of phones, which it soon fixed. But customers online continued reporting problems, forum comments show.
I wish corporations would stop using the “only affects a small number” excuse. I understand the motivation behind that but feels really bad when you’re affected and you can obviously see it’s not a small number.
- mc32 7y agoMeaning only a small number of users actually put the phones in water (because to them electronics and water don’t mix, despite ads).
- Spivak 7y agoI mean if the argument is that the intended design of the phone is that it be usable underwater and there's a a 1/10000 or whatever manufacturing defect that makes them not actually waterproof then that seems fair as long as they're remedying it and replacing customers' phones. Why is it obviously not a small number? I mean the corps support staff are the ones who have the best picture since they're the ones getting the warranty claims.