Why is an observation hinting at the key to a problem downvoted? Aren't human factors issues to be learned from in order to avoid them? (I really do think that

Why is an observation hinting at the key to a problem downvoted? Aren't human factors issues to be learned from in order to avoid them? (I really do think that this an issue that arises from adjusting a global product to local markets and is not related to the original design.)