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No recent car UX I've seen has been worse than the Hyundai Ioniq. The button to toggle reverse is right next to the cup holder / center storage, and placed & de

by avar 7y ago

No recent car UX I've seen has been worse than the Hyundai Ioniq. The button to toggle reverse is right next to the cup holder / center storage, and placed & designed such that it's easy to accidentally hit it as you put your drink down[1]. I took a sip of my drink while waiting on a red light. When it turned green I unexpectedly backwards and just narrowly avoided crashing into the car behind me by slamming the brakes. Turns out I'd switched it from "Drive" to "Reverse" accidentally. Toggling that button requires about the same amount of force you'd expect from a button that turns on the radio in any other car. 1. http://www.cleanmpg.com/community/index.php?media/31669/full&d=1488215988 http://www.cleanmpg.com/community/index.php?media/31669/full...

choward 7y ago
That is awful. I can't believe you can accidentally put your car in reverse by dropping something. They created an unacceptable problem by solving a non existing problem like most car UXs these days.
quickthrower2 7y ago
> button to toggle reverse wtf! Anything that alters the transmission should be big and require definite intent to move.
- userbinator 7y ago
  Shift buttons were around 60 years ago, but definitely in a more... tactile form: http://i.pinimg.com/736x/fa/3a/b3/fa3ab3fe7e72bd22fffcefe748798741.jpg http://i.pinimg.com/736x/fa/3a/b3/fa3ab3fe7e72bd22fffcefe748...
aetherspawn 7y ago
That’s a shame because a lot of elements were copied from the Prius / Lexus CT200h for the IONIQ (I own the latter) and I was starting to think of switching up for the newer IONIQ hybrid power train since the CT200h has had a decade long technology stall. And the Prius is butt ugly.
- bonzini 7y ago
  What do you mean by decade long technology stall?
  - aetherspawn 7y ago
    Well the CT200h is still on the same gen 3 Prius power train as when the model was originally launched and on the actual Prius they’re up to gen 5 where the fuel economy is about 50% better. And luxury car but lack of plug-in hybrid option despite Prius having one ... Don’t get me wrong it’s a lovely car way ahead of its time, everywhere in the cabin (especially the UX), but outdated under the hood. Source: I design truck EVs.
    - bonzini 7y ago
      Understood now (I own a CT too :-)). On the other hand it's cheaper than the Prius, which despite being ugly as heck is almost 10.000 euros more expensive than the CT (so here in Italy only taxi drivers buy it).
Johnny555 7y ago
Honda has a pushbutton shifter in the Accord, you have to push the button backwards to shift, which seems like it'd be a little harder to accidentally shift, but not impossible, like if you dropped a coin in the shifter button and tried to scoop it out. https://youtu.be/Y8I94U46T2c?t=55 https://youtu.be/Y8I94U46T2c?t=55
- matt-attack 7y ago
  Wow that setup looks frightening to me. I wonder if drivers are able to put their car in park without even looking like you can do with a conventional automatic shifter. I honestly can't imaging having to look down every time I go to park my car. Plus, no way to tactically determine which gear you're in. I see no benefit and only downsides.
  - Johnny555 7y ago
    The owners manual says that you can't shift to park if the car is in motion. And it will automatically switch to park if the car is stopped, the drivers door is opened and the driver's seatbelt is removed (also when the car is switched off), so in that regard, it may be safer than a traditional shifter, it'd be nearly impossible for a driver to run himself over with his own car. If the driver really wants to keep the car in neutral after exiting the vehicle, you can press N, then press it again and hold for 2 seconds. I don't have a car with a push button shifter like this, but the reverse button is so distinctive that I'd think it'd be pretty easy to orient your hand and get used to pushing the buttons without looking. I'm not sure if this shifter is on all of the Accords, or just the Hybrid, but in the hybrid there are no other driver gears, there's no transmission at all, just some clutches to connect the engine directly to the wheels or to a generator, or both -- the engine uses a fixed gear ratio when connected to the wheels, if the car is outside a speed the engine can handle, then the electric motor drives the car.
    - benj111 7y ago
      "And it will automatically switch to park if the car is stopped, the drivers door is opened and the driver's seatbelt is removed" What do you mean by removed? And isn't it a personal safety issue if the door unlocks everytime you stop?
pcurve 7y ago
That's a surprise lapse in design testing by QC. Hyundai actually has very good interior ergonomics. As a car guy, probably one of the best in the business. They stick with common, predictable convention.
burk96 7y ago
God, it seems like all of the recent times an auto manufacturer deviates from an accepted gearshift design it goes horribly. The Jeep gearshift that killed Anton Yelchin comes to mind, but honestly the one you posted seems even worse from a design standpoint. I completely fail to understand what the hell auto designers are doing with UX nowadays.
masswerk 7y ago
Having a look at the photo, the compartment in question was probably intended to house an ashtray (where it may make perfectly sense), but is now a nondescript storage space. (The actual cup holders are behind it, reasonably away from vital controls.) It's probably more at about repurposing this space appropriately – and they really should have closed the compartment rather than having it used as a spare cup holder. If true, it's more about bad second thoughts (what are we doing with this in markets where smoking is practically banned?) than about bad design. Probably marketing is to be blamed and not the design department.
- masswerk 7y ago
  Why is an observation hinting at the key to a problem downvoted? Aren't human factors issues to be learned from in order to avoid them? (I really do think that this an issue that arises from adjusting a global product to local markets and is not related to the original design.)
- avar 7y ago
  What they intended to use it for isn't relevant. It's still dangerously bad design. Steering, breaking, accelerating and shifting gears in a car should require deliberate and unambiguous action from the driver. Some of the UX for these differs in ICE vehicles, but I don't know of a single example in an ICE vehicle where just e.g. dropping your phone on the center console could shift into reverse. This is the case in the Hyundai Ioniq, and seems to be a trend as EV designers dangerously reinvent standardized control surfaces to optimize for some combination of trendy design and cost cutting. In my case I was fumbling around the center console for the cup holder while keeping my eyes on the road. In no sane car UX should doing that unintentionally shift the car into reverse. In pretty much any other car doing the same and accidentally bumping into some button between the seats will at worst turn on the seat heating, or screw with the radio.
  - masswerk 7y ago
    I do not contest that this is a highly dangerous arrangement. However, I do think that the original design was safe and that there was no open space at all nearby. If I were right, this is actually a dangerous situation created by UX in the sense UX is more related to marketing than the more traditional concepts of human factors and usability had been. "What may we do with this space in those markets? Surely you want some convenient space in the central console to drop your things! Why didn't they think of this in the first place?" (A human factors expert, on the other hand, would have told you that there had to be at least some sort of self-closing lid, just like car ashtrays used to have them for decades.)
userbinator 7y ago
Is it just the perspective of the picture or are those buttons not even recessed but prominently sticking up? Ironically, the buttons for the seat heaters look flush/recessed. Especially in these modern cars that have no "lurch" when you put them in gear to give a subtle hint what happened, that's really horrible design. (Maybe they should lurch slightly --- I don't think it'd be all that difficult given the degree of automation they already have...) There are large vehicles with pushbutton shifters but they're usually mounted on the dash where falling objects won't hit them, and furthermore have recessed buttons so even harder to push accidentally: http://bustekhub.com/wp-content/uploads/2016/08/Allison-Shifter-Pushing-Buttons.jpg http://bustekhub.com/wp-content/uploads/2016/08/Allison-Shif... (As a bonus, a bright display shows what gear you're in, and for even more tactile feedback, the N button has an extra raised lip on the bezel.)
- avar 7y ago
  It's not the perspective, it's actually like that. The drive mode "island" is a sort of "peak" where "N" is a regular button, and all of "D"/"P"/"R" lean away from the "peak" when pressed instead of going straight down. So the "R" button has a lip you press right next to that storage compartment. That makes it easy to press by accident as you bump it with the edge of e.g. a can of soda you're putting into that compartment. If you had to press it straight down and it was surrounded by plastic you'd at least need something as small as the button (or smaller) to press it accidentally, but no such luck.
de_watcher 7y ago
You still have to hold the brakes to switch anything with these buttons. But they're definitely the thing that immediately stands out as dangerous. Could use a different type of controls, a safety cover or additional safety switch.
- Anarch157a 7y ago
  > You still have to hold the brakes to switch anything with these buttons. Which is what one do when stopping at a triffic light, which is precisely the best time to pick/drop something in that compartment. Whoever designed those buttons should be fired and never allowed to work on cars again.

by avar 7y ago

choward 7y ago

That is awful. I can't believe you can accidentally put your car in reverse by dropping something. They created an unacceptable problem by solving a non existing problem like most car UXs these days.

quickthrower2 7y ago

> button to toggle reverse wtf! Anything that alters the transmission should be big and require definite intent to move.

userbinator 7y ago
Shift buttons were around 60 years ago, but definitely in a more... tactile form: http://i.pinimg.com/736x/fa/3a/b3/fa3ab3fe7e72bd22fffcefe748798741.jpg http://i.pinimg.com/736x/fa/3a/b3/fa3ab3fe7e72bd22fffcefe748...

aetherspawn 7y ago

That’s a shame because a lot of elements were copied from the Prius / Lexus CT200h for the IONIQ (I own the latter) and I was starting to think of switching up for the newer IONIQ hybrid power train since the CT200h has had a decade long technology stall. And the Prius is butt ugly.

bonzini 7y ago
What do you mean by decade long technology stall?
- aetherspawn 7y ago
  Well the CT200h is still on the same gen 3 Prius power train as when the model was originally launched and on the actual Prius they’re up to gen 5 where the fuel economy is about 50% better. And luxury car but lack of plug-in hybrid option despite Prius having one ... Don’t get me wrong it’s a lovely car way ahead of its time, everywhere in the cabin (especially the UX), but outdated under the hood. Source: I design truck EVs.
  - bonzini 7y ago
    Understood now (I own a CT too :-)). On the other hand it's cheaper than the Prius, which despite being ugly as heck is almost 10.000 euros more expensive than the CT (so here in Italy only taxi drivers buy it).

Johnny555 7y ago

Honda has a pushbutton shifter in the Accord, you have to push the button backwards to shift, which seems like it'd be a little harder to accidentally shift, but not impossible, like if you dropped a coin in the shifter button and tried to scoop it out. https://youtu.be/Y8I94U46T2c?t=55 https://youtu.be/Y8I94U46T2c?t=55

matt-attack 7y ago
Wow that setup looks frightening to me. I wonder if drivers are able to put their car in park without even looking like you can do with a conventional automatic shifter. I honestly can't imaging having to look down every time I go to park my car. Plus, no way to tactically determine which gear you're in. I see no benefit and only downsides.
- Johnny555 7y ago
  The owners manual says that you can't shift to park if the car is in motion. And it will automatically switch to park if the car is stopped, the drivers door is opened and the driver's seatbelt is removed (also when the car is switched off), so in that regard, it may be safer than a traditional shifter, it'd be nearly impossible for a driver to run himself over with his own car. If the driver really wants to keep the car in neutral after exiting the vehicle, you can press N, then press it again and hold for 2 seconds. I don't have a car with a push button shifter like this, but the reverse button is so distinctive that I'd think it'd be pretty easy to orient your hand and get used to pushing the buttons without looking. I'm not sure if this shifter is on all of the Accords, or just the Hybrid, but in the hybrid there are no other driver gears, there's no transmission at all, just some clutches to connect the engine directly to the wheels or to a generator, or both -- the engine uses a fixed gear ratio when connected to the wheels, if the car is outside a speed the engine can handle, then the electric motor drives the car.
  - benj111 7y ago
    "And it will automatically switch to park if the car is stopped, the drivers door is opened and the driver's seatbelt is removed" What do you mean by removed? And isn't it a personal safety issue if the door unlocks everytime you stop?

pcurve 7y ago

That's a surprise lapse in design testing by QC. Hyundai actually has very good interior ergonomics. As a car guy, probably one of the best in the business. They stick with common, predictable convention.

burk96 7y ago

God, it seems like all of the recent times an auto manufacturer deviates from an accepted gearshift design it goes horribly. The Jeep gearshift that killed Anton Yelchin comes to mind, but honestly the one you posted seems even worse from a design standpoint. I completely fail to understand what the hell auto designers are doing with UX nowadays.

masswerk 7y ago

Having a look at the photo, the compartment in question was probably intended to house an ashtray (where it may make perfectly sense), but is now a nondescript storage space. (The actual cup holders are behind it, reasonably away from vital controls.) It's probably more at about repurposing this space appropriately – and they really should have closed the compartment rather than having it used as a spare cup holder. If true, it's more about bad second thoughts (what are we doing with this in markets where smoking is practically banned?) than about bad design. Probably marketing is to be blamed and not the design department.

masswerk 7y ago
Why is an observation hinting at the key to a problem downvoted? Aren't human factors issues to be learned from in order to avoid them? (I really do think that this an issue that arises from adjusting a global product to local markets and is not related to the original design.)
avar 7y ago
What they intended to use it for isn't relevant. It's still dangerously bad design. Steering, breaking, accelerating and shifting gears in a car should require deliberate and unambiguous action from the driver. Some of the UX for these differs in ICE vehicles, but I don't know of a single example in an ICE vehicle where just e.g. dropping your phone on the center console could shift into reverse. This is the case in the Hyundai Ioniq, and seems to be a trend as EV designers dangerously reinvent standardized control surfaces to optimize for some combination of trendy design and cost cutting. In my case I was fumbling around the center console for the cup holder while keeping my eyes on the road. In no sane car UX should doing that unintentionally shift the car into reverse. In pretty much any other car doing the same and accidentally bumping into some button between the seats will at worst turn on the seat heating, or screw with the radio.
- masswerk 7y ago
  I do not contest that this is a highly dangerous arrangement. However, I do think that the original design was safe and that there was no open space at all nearby. If I were right, this is actually a dangerous situation created by UX in the sense UX is more related to marketing than the more traditional concepts of human factors and usability had been. "What may we do with this space in those markets? Surely you want some convenient space in the central console to drop your things! Why didn't they think of this in the first place?" (A human factors expert, on the other hand, would have told you that there had to be at least some sort of self-closing lid, just like car ashtrays used to have them for decades.)

userbinator 7y ago

Is it just the perspective of the picture or are those buttons not even recessed but prominently sticking up? Ironically, the buttons for the seat heaters look flush/recessed. Especially in these modern cars that have no "lurch" when you put them in gear to give a subtle hint what happened, that's really horrible design. (Maybe they should lurch slightly --- I don't think it'd be all that difficult given the degree of automation they already have...) There are large vehicles with pushbutton shifters but they're usually mounted on the dash where falling objects won't hit them, and furthermore have recessed buttons so even harder to push accidentally: http://bustekhub.com/wp-content/uploads/2016/08/Allison-Shifter-Pushing-Buttons.jpg http://bustekhub.com/wp-content/uploads/2016/08/Allison-Shif... (As a bonus, a bright display shows what gear you're in, and for even more tactile feedback, the N button has an extra raised lip on the bezel.)

avar 7y ago
It's not the perspective, it's actually like that. The drive mode "island" is a sort of "peak" where "N" is a regular button, and all of "D"/"P"/"R" lean away from the "peak" when pressed instead of going straight down. So the "R" button has a lip you press right next to that storage compartment. That makes it easy to press by accident as you bump it with the edge of e.g. a can of soda you're putting into that compartment. If you had to press it straight down and it was surrounded by plastic you'd at least need something as small as the button (or smaller) to press it accidentally, but no such luck.

de_watcher 7y ago

You still have to hold the brakes to switch anything with these buttons. But they're definitely the thing that immediately stands out as dangerous. Could use a different type of controls, a safety cover or additional safety switch.

Anarch157a 7y ago
> You still have to hold the brakes to switch anything with these buttons. Which is what one do when stopping at a triffic light, which is precisely the best time to pick/drop something in that compartment. Whoever designed those buttons should be fired and never allowed to work on cars again.