DSL is one of those things it pays to spend a bit extra on. Here's a transcript of my last customer support experience: - dial dial dial, ringle-ringle (one

DSL is one of those things it pays to spend a bit extra on. Here's a transcript of my last customer support experience: - dial dial dial, ringle-ringle (one ringle-ringle, that is) - <irish accent>Hello, Fast.co.uk. How can I help you?</irish accent> - Something's up with my DNS. I can't resolve google.com. - Hang on, let me check a few things... ... followed by a discussion with a guy who knew everything he needed to fix my problem (and every problem I've called them about) in a few minutes. For this privilege, I pay maybe $3/month more than I would with BT or some other terrible provider that you hear horror stories about. I consider it tech-support insurance. And since this is my livelihood, I consider it money well spent.