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I got a high score in this game once, calling Dell tech support to get a hard drive replacement. I had of course done all the troubleshooting in advance, so whe
by wrs 16y ago
I got a high score in this game once, calling Dell tech support to get a hard drive replacement. I had of course done all the troubleshooting in advance, so when the agent answered I said "Hi, my hard drive is having trouble, I've done this, and I've done that, ..." basically fast-forwarding through the script that I knew must exist. And I must have done it right because his response was "Uh...OK...looks like you have a bad hard drive, we'll ship a replacement right away." Yes!
- davemethvin 16y agoI was a contractor for the phone support group in a big mail-order PC vendor years ago. More than half the hardware that was swapped out like this was no-defect-found (NDF) after being tested, for example it was a Windows problem rather than a drive problem. For a while some vendors were recycling that NDF used hardware into new equipment but I think there was a lawsuit against Dell about it. With the cheap hardware nowadays they don't even bother to ask you to send the old stuff back. Call in complaining about a mouse or keyboard problem and they'll just mail you a new one.
- bokchoi 16y agoI had a similar experience. There are little code numbers on some of the Dell troubleshooting self-help pages. When you call in, you can mention you've already tried doing XYZ and list of the code numbers. The guy on the other end of the line said, "I've never had anyone so prepared before. I'll send out a replacement laptop screen right away."