4 ms·
Its almost the same here in India. The so called "tech support" has 5 steps they want us to go through, irrespective of anything. 1. Press the "Start" button
by siddhant 16y ago
Its almost the same here in India. The so called "tech support" has 5 steps they want us to go through, irrespective of anything.
1. Press the "Start" button
2. Click on "run"
3. Type "cmd" and press "enter"
4. Ping router
5. Ping (their) DNS servers
The good thing happens to be, they arrange for a visit by a lineman if you straightaway answer in the negative to all of them.
In situations when they want me to "check the automatically configure IP address/DNS servers checkbox", restart modem, and such stuff (and I don't use Windows), I just try to simulate the system that they are expecting, from my Mac (if they tell me something like "open control panel, go to network properties, double click on TCP/IPv4", it fairly obvious they want me to change the IP address or the DNS servers). Usually it works out pretty well.