Pivotal on the whole does software development as well as I've experienced. When you hit the sweetspot for our core practices it's really impressive. Everything

Pivotal on the whole does software development as well as I've experienced. When you hit the sweetspot for our core practices it's really impressive. Everything just sort of flows. Sometimes it goes off the rails. That is in the nature of things. But it goes off the rails as an exception, rather than as a rule. If there's a key to the magic it's (1) hire for empathy as well as smarts and (2) reflect on what can be done better.