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Frontier customer bought his own router–but has to pay $10 rental fee anyway
- Zekio 7y agoHow is this not illegal? if they are charging a rental fee for something they are not renting?
- londons_explore 7y agoThey can easily say it's a condition of the rest of the service. If you don't like it, don't sign up in the first place.
- ryanmercer 7y agoExactly, they can just call it a "device management fee" "provisioning fee" or some such.
- advarckcal 7y agoSonic did the a similar thing to me in Sunnyvale. I could not order the internet without also getting VoIP which required paying $10 a month for a dongle. I asked if I could ship it back or not have it sent in the first place. I was told I was required to keep it even if I did not want it, and I would have to return it at the end of service.
- londons_explore 7y agoIn this case, just refuse to sign for the delivery package. Normally, the provider will let the service work anyway, and then at the end of the year, point out that they never delivered the hardware, they'll check the records, and refund you.
- egberts 7y agoSame thing happened to me with Verizon FiOS. Ugh. And the installation technician even had the temerity to mount their router on a wooden baseboard and affixed it to the wall as to make it harder to return their router