"Can we meet up on Friday?" "No" vs "No, I already have plans with X" First case gives you all the information needed (denial), however in the second case I u

"Can we meet up on Friday?" "No" vs "No, I already have plans with X" First case gives you all the information needed (denial), however in the second case I understand the situation much better. I wouldn't call the text on the status page meaningless though - it's pretty nice and concise already (which is what you want in a "crisis"). Just some brief description of the problem would be good, even though technically unnecessary.