4 ms·

Can you expand on why you find it “meaningless”? As my other comment says, I’m not in SRE and the real people fixing it are trying their best to remediate the p

by boulos 7y ago

Can you expand on why you find it “meaningless”? As my other comment says, I’m not in SRE and the real people fixing it are trying their best to remediate the problem. I agree that the text I posted (with blessing from SRE!) gives you some more detail, but you can’t do anything differently with it, right? What about the new text do you prefer? (We’re happy to improve!)

toufka 7y ago
Your, even brief, description is interpretable by your clients and some customers - and is actually really informative. It helps estimate the magnitude of the issue, and the types of downstream problems to expect or avoid. Knowing an astroid took out the entire continent tells you something about the repairability, resources required to fix the problem, and generally provides context for later updates, as opposed to other contexts like a cut fiber line, a burning datacenter or a bad power supply.
notatoad 7y ago
I think the difference between your comment here and the info on the status page is that after reading your comment i feel like i know what's happening. you're right, there's no additional actionable information there, the status page contains everything i actually need to know. but a bit more information makes me feel better. I guess the difference is your comment reassures me that you actually know what's going on. the status page text (prior to the 14:31 update) could equally mean "we've got this under control" or "shit's broken and we don't know why"
emerongi 7y ago
"Can we meet up on Friday?" "No" vs "No, I already have plans with X" First case gives you all the information needed (denial), however in the second case I understand the situation much better. I wouldn't call the text on the status page meaningless though - it's pretty nice and concise already (which is what you want in a "crisis"). Just some brief description of the problem would be good, even though technically unnecessary.

by boulos 7y ago

toufka 7y ago

Your, even brief, description is interpretable by your clients and some customers - and is actually really informative. It helps estimate the magnitude of the issue, and the types of downstream problems to expect or avoid. Knowing an astroid took out the entire continent tells you something about the repairability, resources required to fix the problem, and generally provides context for later updates, as opposed to other contexts like a cut fiber line, a burning datacenter or a bad power supply.

notatoad 7y ago

I think the difference between your comment here and the info on the status page is that after reading your comment i feel like i know what's happening. you're right, there's no additional actionable information there, the status page contains everything i actually need to know. but a bit more information makes me feel better. I guess the difference is your comment reassures me that you actually know what's going on. the status page text (prior to the 14:31 update) could equally mean "we've got this under control" or "shit's broken and we don't know why"

emerongi 7y ago

"Can we meet up on Friday?" "No" vs "No, I already have plans with X" First case gives you all the information needed (denial), however in the second case I understand the situation much better. I wouldn't call the text on the status page meaningless though - it's pretty nice and concise already (which is what you want in a "crisis"). Just some brief description of the problem would be good, even though technically unnecessary.