I was on Superhuman's waiting list in 2018 – until, on 2 occasions, Superhuman puts its own growth above customers' needs. 1 involved privacy: when a Superhuman

I was on Superhuman's waiting list in 2018 – until, on 2 occasions, Superhuman puts its own growth above customers' needs. 1 involved privacy: when a Superhuman user emailed an address on the waiting list, Superhuman told the sender. I didn't and don't trust them with my email. I know Rahul and told him then that I thought they had an organizational blind spot in over-emphasizing growth hacking. I don't think it led to any changes. (If anyone is looking: I've been a FastMail customers for years and still trust their staff, ethics, and decision process/priorities completely. Bonus that their webmail doesn’t load remote images: https://www.fastmail.com/help/receive/remotecontent.html https://www.fastmail.com/help/receive/remotecontent.html)