Love it, when I did tech support I would always get in trouble for my customer appreciation letters usually involving the customer being happy that I did someth

Love it, when I did tech support I would always get in trouble for my customer appreciation letters usually involving the customer being happy that I did something that I wasn't allowed to. I eventually learned to tell customers not to write letters of appreciation as I feared it would lead to my termination. Also, I was frequently in trouble for letting my average handle time fall below average, what I mean by this was that my AHT was 4 minutes instead of 6. Largely because I didn't waste the customers time doing things I knew they didn't need to. It turned out that Berkshire Hathaway owned a > 5% stake in the company, a good friend of mine who worked there learned of this from reading the stock info on Yahoo. He actually wrote Warren Buffet and explained the insanities, a couple weeks later he was taken into a supervisors office and asked politely not to write letters to company shareholders. Oddly enough he now works in IR. A few weeks after that the policy regarding reprimanding employees for below average AHTs was also rescinded.