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I don't follow comments like these, should people refrain from criticising giant companies because there are people working at them? I don't understand the purp
by danaur 7y ago
I don't follow comments like these, should people refrain from criticising giant companies because there are people working at them? I don't understand the purpose of this comment
- vidar 7y agoHe is asking people to be constructive in their criticism
- jpitz 7y agoThe purpose of the comment, to me, is to remind folks to refrain from taking your frustration with a product or a company out on a person.
- noob_slayer 7y agoAccording to some US Code, person means company [0]; so, we should avoid taking frustrations out on companies altogether? [0] https://www.law.cornell.edu/uscode/text/26/7701 https://www.law.cornell.edu/uscode/text/26/7701
- highesttide 7y agoComplaining about the communication and response time of a company is different from yelling in the direction of some stressed engineer that they are useless and incompetent at everything they do. Sadly you get too much of the latter around the Internet.
- StreamBright 7y agoWho is yelling in the direction of the "stressed engineer"? Does anybody have direct channel to those guys or you think they rigorously monitor the comment section of HN in the middle of an outage for yelling?
- jdoliner 7y agoIt's supposed to remind you that the real nines of availability are the friends you make a long the way.
- aNoob7000 7y agoNo, He's just talking about all the people running around right now trying to figure out what went wrong and how to fix it. Criticizing Google is fine, but sometimes, the best deployments to production can go wrong.
- Terretta 7y agoIf there’s a different deployment that could have worked, then the one that did go wasn’t the “best”. Critique should be around the 5 whys the actual best wasn’t selected for.
- Terretta 7y agoTurns out this is the conclusion in CloudFlare’s update: > “Our testing processes were insufficient in this case and we are reviewing and making changes to our testing and deployment process to avoid incidents like this in the future.” They’re going after the definition of good for their deployments.
- codesushi42 7y agoIt makes even less sense when you take into consideration that people are paying for this service. If you're a paying customer, you should be free to criticize as you damn well please.
- deleted 7y ago[deleted]
- voldemort1968 7y agoIt's really quite simple. It's a reminder to be respectful to the individuals taking part in this on Google's side. Are you following now?
- StreamBright 7y agoMe neither. I haven't seen a single time somebody yelling at an engineer of Google in the middle of an outage. Downvoters pls link here the yelling you have seen.
- estsauver 7y agoMy hope is that we can be kind and decent to other people even in moments of stress. Take two very different example comments: "This is a frustrating outage for us, a huge part of the attraction in Google Cloud has been the premise that we get the underlying reliability of Google's infrastructure. If we'd known what the reliability of Google in practice this year would look like, we might have stayed with AWS." and "Why are the stupid SRE's at Google even paid such absurd numbers if they can't even go a whole month without multiple hours of downtime." Criticizing companies is find, just please remember there are real people there. "Kind and Decent" doesn't seem like a high bar. If "please be kind and decent" is too much of an ask, I pray we never work together.
- maximente 7y ago> This is a frustrating outage for us, a huge part of the attraction in Google Cloud has been the premise that we get the underlying reliability of Google's infrastructure. If we'd known what the reliability of Google in practice this year would look like, we might have stayed with AWS. if this statement you quoted is something you're not comfortable with, i have a hard time believing you have ever encountered criticism in your life.