3 ms·
Cloudflare should write a guide to doing post-event communication. Or perhaps they shouldn’t, as this seems to be a potential differentiator. This is direct an
by souterrain 7y ago
Cloudflare should write a guide to doing post-event communication. Or perhaps they shouldn’t, as this seems to be a potential differentiator.
This is direct and doesn’t attempt to avoid blame. Well done.
- Pfhreak 7y agoAvoiding blame is different than acknowledging responsibility. A post mortem should be very conscious about blame - never target the engineer who deployed the change, for example. Take responsibility for the machine that allowed the unsafe change to be deployed. (Where machine could be tooling or process, as appropriate.)