These two posts mirror me and my thought process exactly! What triggered it for me was: "I am sorry for my typo" - I've seen a few of the 'cultural training se

These two posts mirror me and my thought process exactly! What triggered it for me was: "I am sorry for my typo" - I've seen a few of the 'cultural training sessions' for tech support call-centre shops, and that's a line straight out of the playbook..