3 ms·

And the key phrases are?

• Twisol 16y ago
  "Shibboleet". http://www.xkcd.com/806/ http://www.xkcd.com/806/
• thaumaturgy 16y ago
  ...A matter of trust between technicians that work directly with this equipment on a regular basis and technicians that have to work over the phone with customers who may not know as much as they think they do.