If you have a good local independent computer technician available -- not Geek Squad -- they can usually navigate AT&T for you and get the issue resolved quickl

If you have a good local independent computer technician available -- not Geek Squad -- they can usually navigate AT&T for you and get the issue resolved quickly. We do this on a regular basis and don't have any trouble with AT&T. Yesterday I got to chat with the fellow doing front-line technical support about the 12 feet of snow they had gotten recently while he resolved the couple of system issues that AT&T were having on my client's line. There are some key phrases that can make things go a lot smoother, and technicians that deal with AT&T (or Comcast, or whoever) on a regular basis know what they are.