4 ms·

I have to enthusiastically agree. Speakeasy's support has been amazing. I fear it will decline with all the times the company has changed hands. Always straight

by Poiesis 16y ago

I have to enthusiastically agree. Speakeasy's support has been amazing. I fear it will decline with all the times the company has changed hands. Always straight to the point after telling them what I've already done. And I've paid the insane price of $60/mo for 1.5 Mb down for quite some time pretty must solely based on their support. But I have to say, I'm looking at switching to faster and cheaper--I just can't imagine that this support will last since they've recently gotten bought again.

Natsu 16y ago
That's what I thought after the last buyout, too, given that I'm also paying really high prices (more than you are for a slower connection, even). I figure I'll at least wait until I actually start getting bad support, though, before leaving. I probably would have torn my hair out trying to solve these repeater issues with any other company. If these other companies had any clue (and they don't), they'd train their staff to just go ahead and escalate the call to someone high enough that they don't have a script if the caller sounds like some kind of geek.