Absolutely. Tangentially - I ordered ISDN service from Qwest about a year ago. The business ordering agent (ISDN is only tariffed for businesses in Washington

Absolutely. Tangentially - I ordered ISDN service from Qwest about a year ago. The business ordering agent (ISDN is only tariffed for businesses in Washington) transferred me to a supervisor, who then told me to hang up and call the retention department, and gave me the number. Retentions was able to transfer me to the person who was responsible for ISDN ordering, who was very knowledgeable. Lesson of the story: Retentions agents can transfer you anywhere.