Ah. I must have missed that. However, the opening to the post pretty clearly says that he had not done so for this particular problem, and so I'm forced to assu

Ah. I must have missed that. However, the opening to the post pretty clearly says that he had not done so for this particular problem, and so I'm forced to assume that he's either lying (intentionally or otherwise) or that he's referring to other incidents, which would mean that he made no attempt to resolve this incident using a phone.