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My experience with DSL customer support is you have to lie. You don't use OS X - you use Windows, and IE. You don't have a WiFi router connected to the DSL mod
by nikster 16y ago
My experience with DSL customer support is you have to lie.
You don't use OS X - you use Windows, and IE. You don't have a WiFi router connected to the DSL modem - you're connected directly via Ethernet. You have re-installed your operating system and all drivers. Twice. Etc.
It's just more effective to do that, since you already know the problem has nothing to do with your local setup. I'll actually do things that make sense. But when they ask me to re-install the OS or stupid stuff like that - no way.
Also if you make a mistake - like admitting you're using a Mac - you can try again. Just call again and get a different agent on the line.
- JoeAltmaier 16y agoUm hm. Yes, I often "know the problem has nothing to do" with me. And then it sometimes Does have to do with me. The reason the suggestions are in the script is, to try what works most of the time. Thinking it out in your head can lead you to conclusions, but actually rebooting the modem may prove something. Also routers, modems are hardware shipped on a schedule, so they have bugs. Logic can be tripped up by bugs, since they negate assumptions - "clearly the modem isn't editing my UDP traffic!" etc.