99% of their customers would benefit from talking to that tech support person. As infuriating as the conversation was for a knowledgable person, it would proba

99% of their customers would benefit from talking to that tech support person. As infuriating as the conversation was for a knowledgable person, it would probably suffice to resolve most technical issues people have. I think the mistake was admitting to having a mac. A rule of thumb is to pretend that the computer is Windows / IE so the rep can go by the book.