5 ms·

No need to start a new session, I'm ready to troubleshoot on Windows XP How did you change the computer? I have an xp machine handy and plugged it into the mo

by there 16y ago

No need to start a new session, I'm ready to troubleshoot on Windows XP How did you change the computer? I have an xp machine handy and plugged it into the modem, then connected the mac (with the chat session) to a second ethernet port Mr. Gullickson, the speedstream modem has only one Ethernet port. i couldn't help but laugh at that part. every time i've had to talk to technical support because of some problem on their end, i always get the runaround because i use an unsupported operating system, to the point that now i just lie and tell them i'm using windows. i was pretty surprised that the technician actually called him out on that.

lwhi 16y ago
i was pretty surprised that the technician actually called him out on that. I don't think you need to be surprised. There's a high likelihood that the operators are educated and intelligent. I'd imagine that having to stick to a script isn't very fun for the person on the other end of the phone / chat session - especially when you're tied to responding in a certain way and are regularly patronised by annoyed customers.