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This doesn't surprise me at all - SLA's are widely overrated. No SLA will cover damages incurred by lost business due to an outage. What you likely want is some
by btown 7y ago
This doesn't surprise me at all - SLA's are widely overrated. No SLA will cover damages incurred by lost business due to an outage. What you likely want is some kind of third-party insurance for downtime caused by outages out of your control - but I'm not even sure this exists.
- kortilla 7y agoI guess you’ve never worked in enterprise. SLAs for critical systems very frequently incur payback in excess of the billing on outages.
- dboreham 7y agoBut not consequential losses which is what the parent mentions.
- profmonocle 7y agoI'm definitely not suggesting CF should cover losses. Sorry if I gave that impression. That would effectively require them to be an insurance company since they'd have to investigate claims, and possibly charge customers differently based on risk. (i.e. you don't want to bill a customer $200 per month if 10 minutes of downtime could lose $20 million in sales.) I mean something like Amazon EC2's SLA (https://aws.amazon.com/compute/sla/ https://aws.amazon.com/compute/sla/) where credits are proportional to downtime, but not 1:1. i.e. they credit 100% for >= 5% downtime. With Cloudflare's SLA, 5% downtime (1.5 days in a month) would only give you a 5% credit.
- mwj 7y agoThis type of insurance does exist. Speak to your broker.
- mwj 7y agoAlso the standard SLA you get will be wildly different from the bespoke contacts negotiated by enterprises. Just depends on your spend.
- phonon 7y agoThere are different types of contingent business interruption insurance available. If you're large enough (like Fortune 500), you can negotiate the terms of your policy.
- mathattack 7y agoThis does exist. It’s just a matter of who pays for it.