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Just work with their system a little and you can usually get things taken care of. It's pretty clear that the person who wrote the blog post has made multiple
by javert 16y ago
Just work with their system a little and you can usually get things taken care of.
It's pretty clear that the person who wrote the blog post has made multiple attempts to get help with issues from AT&T, both over the Internet and phone, and has found that it is just way too hard. Time is a limited resource.
The right solution is to switch ISPs. Unfortunately, in my market, the government only allows two ISPs [both with terrible customer service] to exist, and if the OP is in the US, that's probably the situation he's in, too.
- sorbus 16y agoThere's no indication in the post that he made any attempts to do anything using a phone, and he in fact was refusing to do so towards the end of it. Do you have any evidence that he did try to call them and encountered the same difficulties there?
- weaksauce 16y agoreally? I have tried repeatedly to work with AT&T phone support with zero success. I am a programmer and a network engineer, I can find any setting, etc. you want to know about on the Mac
- sorbus 16y agoAh. I must have missed that. However, the opening to the post pretty clearly says that he had not done so for this particular problem, and so I'm forced to assume that he's either lying (intentionally or otherwise) or that he's referring to other incidents, which would mean that he made no attempt to resolve this incident using a phone.
- phillijw 16y agoMaybe he doesn't have a phone. I wonder if the script handles that scenario. Skype was down today.