As obnoxious as these type of conversations are, I'd be interested to know what percentage of their 'my Internet is slow' support calls end up being resolved by

As obnoxious as these type of conversations are, I'd be interested to know what percentage of their 'my Internet is slow' support calls end up being resolved by kicking Little Jimmy BitTorrent offline and trying again. (Or turning off the computer that's participating in 7 botnets, etc. Anyone who has done freelance support can tell you that the customer's computer is always wrong.) It's why this was funny: http://xkcd.com/806/ http://xkcd.com/806/ I found that paying for business class Internet for personal use was worth it for the support and service nearly on it's own. Though on the subject of rebooting the modem, I've had it work the other way too: many years ago my 512K/3mb cable started giving me only 250k up ... but over 5mb down. (It went back to normal when rebooted. (I rebooted it because I need the extra 250K up more than the extra 2mb down)).