Any conversation with a large company not well known for service will probably go like this. The lower-tier support technicians have a script they follow, and i

Any conversation with a large company not well known for service will probably go like this. The lower-tier support technicians have a script they follow, and if you stick to it you will A) actually get support, and B) not make some support guy's day suck. The person he was talking with was clearly out of their depth and doing their best to get him in touch with somebody that could help him.